Job Description

Job Description

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\n \n \n General information\n \n\n

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\n Job Posting Title\n

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\n Customer Service Representative – Healthcare\n

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\n Date\n

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\n Wednesday, October 22, 2025\n

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\n City\n

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\n Hattiesburg\n

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\n State\n

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\n MS\n

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\n Country\n

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\n United States\n

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\n Working time\n

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\n Full-time\n

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\n \n \n Description & Requirements\n \n\n

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\nYoutube Video

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Location: On-site in Hattiesburg, MS

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Hourly Base Pay: $15.00 plus a $500 new hire bonus and up to $2,400+ in other potential bonuses!*

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Schedule: Limited-Service Full-Time schedules available 

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Site Hours: Monday – Sunday, 8 a.m. - 8 p.m.; the hours, schedule, and targeted start date are discussed with recruiter

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Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.  

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- Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.

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Join Maximus in Hattiesburg, MS as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.

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Whether you’re currently in school or planning to return, we offer tuition reimbursement to help you pursue your educational goals. Plus, you’ll benefit from paid training and a supportive, fast-paced environment that’s committed to your success.

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Pay and Benefits  

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At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter. 

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•   Competitive Compensation

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-  Base rate $15.00/hr. + 10% shift differential for evening shifts 

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• $500 new hire bonus and up to $2,400+ in bonus opportunities, including training completion, referrals and more*

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\n- Tuition Reimbursement - Invest in your ongoing education and development \n

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\n- Work/Life Balance Support: Flexible scheduling options! \n

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\n- Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage  \n

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\n- Future Planning: 401k with company match  \n

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\n- Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays   \n

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\n- Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs  \n

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\n- Professional Development Opportunities: A supportive environment with career development and promotional opportunities  \n

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\n- Meaningful Work with Impact: No cold calling, sales, or collection calls! \n

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*Eligibility requirements apply, ask your recruiter for more details  

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Essential Duties and Responsibilities:

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• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

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• Calls are basic and routine.

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• Uses computerized system for tracking, information gathering, and/or troubleshooting.

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• Provides feedback when needed, provide input on call trends, processes, procedures, and training.

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• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

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- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses 

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules \n

• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties 

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• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing 

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• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller 

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• Refer calls as required to CSR Lead 

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• Maintain up-to-date knowledge of client regulations and policies 

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• Report problems that occur via the online system so they can be addressed by the appropriate parties 

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\n Minimum Requirements\n

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• High School diploma or equivalent with 6 months of customer service experience.

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• Must be able to speak and read English clearly, professionally and fluently.

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Job Tags

Hourly pay, Full time, Flexible hours, Shift work, Afternoon shift,

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