Job Description

Job Title Learning Management System Administrator
Remote

Primary Function of Position
The Learning Management Systems (LMS) Administrator 1 is responsible for the administration and maintenance of the company's learning system technology to deliver online training to internal and/or external customers. Assists with data migrations, working with IT and outside vendors to test and troubleshoot systems issues; supports development of processes, content generation and loading; maintains training and user profile records; coordinates calendaring and enrollment, tracking, assessments, reporting and customer communications for learning events. In companies with training teams, may serve as a subject matter expert, training the community of business users to maximize the utilization of system features to create and manage learning events, training modules, assessments, and reports.

Essential Job Duties
• Develops knowledge of LMS support model and system functionality.
• Needs instruction and supervision for day-to-day tasks.
• Supports more senior LMS administrators.
• Limited interactions with others to complete work.
• Receives direction from senior administrative personnel on complex tasks.
• Helps with basic troubleshooting and support issues and runs reports.
• Supports tasks as assigned.
• Ensure the product complies with all global legal and regulatory obligations.
• Monitoring, follow-up, and close out of LMS support incidents.
• Complete special projects as assigned.

Required Skills and Experience
• Basic experience with LMS navigation, issue troubleshooting, and tier 1 support.
• Experience in customer support or customer service utilizing a support ticketing system.
• Data entry and software proficiency.
• Technical troubleshooting knowledge and experience.
• Interpersonal and analytical skills.
• Ability to learn and grow.

Required Education and Training
• High school diploma/Secondary Education or equivalent; vocational training and/or on the-job training.
• Typically requires 0-1 year of related experience; may be a first time role.

Job Tags

Remote work,

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