Job Description

Manager of Account Management

The Uber Eats Northern California Team (NorCal) is looking for a Manager of our Account Management team (based in San Francisco), where we have one of the biggest opportunities on selection & growth. In this role, you will manage a team of Account Managers who are responsible for growing merchants in their market, you will be responsible for making commercial decisions to help us achieve our goal of winning selection, street by street and geo by geo. The role provides the opportunity to have a meaningful impact on the organization. As the Manager of Account Management, you'll own the success of your geographical area, from achieving results to optimizing the selection mix. You'll collaborate with Sales teams to cultivate a strong selection funnel. As a senior team member, you'll leverage your coaching expertise to coach team members at various levels and will lead critical projects.

What You'll Do

• Team Leadership and Development - You'll lead a team of skilled individual contributors focused on retaining and growing our restaurant partners. Your approach will be people-first, actively supporting your team's development and growth opportunities.
• Drive Selection Growth - You'll be instrumental in boosting merchant revenue and value on Uber Eats by deepening our partnerships. This involves effectively leveraging Uber Eats tools like marketing and product adoption, alongside pioneering new and innovative initiatives. You will guide, coach and follow up with your team in the following areas:
• Book of Business (BoB) Management
• Upselling marketing portfolio
• Increase Membership Penetration
• Client Facing Time & Deliverables (Business Reviews)
• Stakeholder Management - You'll expertly manage stakeholder relationships, working cross-functionally with our Sales, Product, Operations & Analytics teams to enhance the restaurant partner experience and achieve revenue targets.
• Strategic Local Impact - Collaborate with the Leadership Team team across the Eats West organization to develop and execute the overarching strategy for retaining and growing our SMB restaurant partner base.

Basic Qualifications

• Minimum 5+ years of experience in an account management or sales role
• Minimum 2+ years people management/team lead experience
• Previous work experience in a client facing role or leading teams with client facing roles.
• Previous stakeholder management experience (interaction with +2 other areas)

Preferred Qualifications

• Extensive track record managing, coaching and developing Account Managers and building high-performing teams
• Experience being a leader among peers, influencing cross-functional partners and setting an example for others
• Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
• An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment
• Excellent at building and auditing account management processes along with analyzing and articulating problems and opportunities
• Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration
• Bachelors degree

For San Francisco, CA-based roles: The total on-target earnings (OTE) range for this position is USD $205,714 - $228,571. The OTE includes a base salary range of USD $144,000 - $160,000 and an annualized cash variable incentive target range of $61,714 - $68,571. The cash variable incentive payment is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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