Job Description

White Rock Medical Center

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Job Summary: Under the guidance of a RN and LVN, the Patient Care Tech provides direct and indirect patient care duties.

Essential Functions:

• Reports any change in physical condition or behavior of patient to RN or Shift Manager.
• Provides hygiene care to assigned patients and documents care in EMR.
• Assists patients in ordering meals, feeding patient if necessary, removing tray from room and accurately documents dietary intake in EMR.
• Anticipates patients' needs and answers call lights in a timely manner.
• Carries out fall prevention interventions for patients at risk; Keeps bed in low position, siderails up, bed alarm activated; responds quickly when alarm sounds.
• Prepares patient room for receiving an admission, including presence of O2 and suction set-ups.
• Follows Valuables procedure.
• Accurately obtains and records in ERM vital signs, O2 sats, blood sugars, daily weights, and intake/output on assigned patients.
• Collects and accurately labels specimens and transports specimen to proper area in the lab.
• Operates equipment safely and reports malfunctions.
• Runs controls on glucometer; makes sure control bottles are dated accurately.
• Adheres to infection control policies.
• Makes sure Redi-bath temperature is recorded daily.
• Uses proper body mechanics when transferring patient from bed/chair and uses lift equipment when required.
• For Telemetry patients properly places electrodes and monitor on patient; brings monitor back to tele room when patient is discharged.

Behavioral Standards:

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.

Communication/Knowledge:

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Requirements:

Experience:

• Prior Experience as Patient Care Technician.
• Computer Skills.
• Ability to read, write, and comprehend medical terminology.

Education:

• High School Diploma or equivalent is required.

Licensure/Certifications:

• BLS from AHA or ARC.
• Certified Nursing Assistant license from the Texas Nurse Aide Registry or EMT certification or CMA certification preferred.

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