Job Description

Salesforce Administrator

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick through our products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

PDQ's Core Values are Honesty, Ownership, Collaboration and Improvement.

PDQ is seeking a Salesforce Administrator to improve and enhance our Salesforce platform, gather requirements and feedback, and design scalable best practices across our revenue systems. This role will oversee all facets of user management, such as user training and support tickets. You will work closely with stakeholders at all levels with the ability to translate technical information to clearly explain design options and their potential impact.

We are seeking applicants with a strong, proven record of Salesforce CRM administration, who is able to undertake and drive CRM migrations, data cleanups, and lead the architecture of our Salesforce CRM. A strong applicant would be able to appreciate and align business objectives to technical requirements and continuously identify areas for further improvement and optimization. Additionally, this role should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of large-scale rollouts and implementations.

What You'll Be Doing:

• Collaborate with stakeholders to define platform roadmap and priorities
• Effectively enable onboarding, training and sustained adoption of Salesforce for new users
• Daily response to user support tickets
• Proactive system maintenance including security reviews, release updates and more
• Creating and maintaining technical documentation
• Communication of platform changes to end users and stakeholders
• Identifying and gathering requirements and translating them into best practices and scalable solutions with a focus on exceptional user experience
• Data management to improve Salesforce data quality, implementing governance and buldling/triaging automation, as needed

Who You Are:

• Ownership: You take responsibility for projects, drive results, and deliver on commitments
• Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions
• Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork
• Improvement: You continuously seek opportunities for growth, innovation, and personal development
• Salesforce certified administrator or Salesforce advanced administrator certification
• Previous experience in performing Salesforce implementations, upgrades and maintenance
• Understanding of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Understanding of Salesforce configuration changes, flows, apex classes and best practices around data management, in and out of Salesforce
• Ability to gather, analyze and generate Salesforce reporting
• Ability to liaise with stakeholders at all levels
• Experience in change management, CICD, compliance and governance

Tools We Use:

• Salesforce
• Salto
• Hubspot
• Tray.io
• Snowflake
• LeanData

Do you think you have what it takes but don't necessarily meet all the requirements? Apply anyway - you could be exactly who we are looking for!

PDQ Perks & Benefits:

• 4-Day Work Week
• Equity
• Managers who champion professional development
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

*Currently, candidates who are eligible for fully remote positions can live in any of the following US states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

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