Job Description

Job Description

Job Description

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The role:

We’re looking for a Salesforce Business Analyst to provide leadership and clearly communicate WHAT customers need and WHY it is important. It will be essential to build relationships with business SMEs, multiple technical teams including Product Engineering teams, architects, and Product teams. We are B2B Marketing and Sales and B2C Service, so having a variety of industry and Customer Relationship Management experience and process knowledge will ensure your success. Both oral and written communication will need to be precise and clear as this role will be responsible for writing users stories with clear scope and managing backlog priority. The person in this role will be highly collaborative and curious, communicate often and proactively, and is enthusiastic about detailed analysis.

You will:

·       Document Salesforce processes in Lucid to provide business context to engineering teams

·       Analyze current state and requested requirements to document detailed business requirements

·       Demonstrate standard Salesforce features and solutions built for Gravie

·       Recommend CRM industry best practices to enhance user experience and reporting features

·       Write user stories in Jira with testable AC by working with Quality Assurance

·       Identify and communicate dependencies between stories in and out of the Salesforce backlog

·       Manage priority of the backlog in Jira

·       Manage communication and deadlines to deliver solutions on time

·       Verify requirement delivery to coordinate story acceptance

·       Coordinate UAT testing and release communications with business partners

·       Support questions from production users

·       Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring: 

·       Bachelor’s Degree or equivalent

·       5 years of substantial experience in with Sales, Marketing, and Service processes and software solution delivery as a Product Manager, Product Owner, or Business Analyst

·       3 years of experience with Salesforce and Jira

·       Strong general business acumen

·       History of managing complex processes and multi-layered projects

·       Excellent communication skills

·       Demonstrated success getting results through collaboration

Extra credit: 

·       Salesforce administrator certification

·       Previous experience at a high growth company.

·       Healthcare industry experience

·       System integration consulting experience

Gravie: 

In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.

The salary range for this position is $125,970 - $159,721 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation.  

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and paid paw-ternity leave. 

A Little More About Us:

At Gravie, we're on a mission to reinvent health benefits for small and midsize businesses—making high-quality, affordable healthcare accessible to employers and their employees. We believe better benefits lead to better lives, and we’re building the future of health benefits to reflect just that.

We’re proud to be the only company offering both innovative level-funded health plans and a market-leading ICHRA solution, giving employers more choice and flexibility than ever before.

And guess what? Our customers love us. With member and employer satisfaction rates consistently trending above 80%, we know our health plans are working the way they should. Backed by some of the most sought-after investors in the country, we have the resources and long-term support to build something truly transformative—and we’re just getting started.

At Gravie, we do things differently. We’ll challenge you, and we’ll welcome you challenging us. Good ideas are everyone's job here. You’ll join a team that’s smart, mission-driven, and unafraid to push boundaries if it means making a bigger impact for the people we serve.

If you're energized by a high-performance, high-trust environment where your voice matters, Gravie might be just the place for you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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