Senior Applications Representative Job at Samsung Lennox HVAC North America LLC, Roanoke, TX

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  • Samsung Lennox HVAC North America LLC
  • Roanoke, TX

Job Description

Job Description

Job Description

About the Role:

The Senior Applications Representative plays a crucial role in ensuring that our retail operations run smoothly and efficiently by providing expert guidance on HVAC systems and applications. This position is responsible for addressing customer inquiries, troubleshooting issues, and recommending appropriate HVAC solutions that meet the specific needs of our retail clients. The representative will collaborate with various teams to develop and implement strategies that enhance customer satisfaction and drive sales. Additionally, this role involves staying updated on industry trends and technological advancements to provide the best possible service. Ultimately, the goal is to ensure that our HVAC systems operate at peak performance, contributing to a comfortable shopping environment for customers.

Minimum Qualifications:

  • Bachelor's degree in Mechanical Engineering, HVAC Technology, or a related field.
  • A minimum of 5 years of experience in HVAC applications or technical support.
  • Strong understanding of HVAC systems, components, and industry standards.

Preferred Qualifications:

  • Professional certification such as HVAC Excellence or NATE.
  • Experience in a retail environment or with retail clients.
  • Familiarity with energy efficiency standards and sustainable HVAC practices.

Responsibilities:

  • Provide expert advice and support to customers regarding HVAC systems and applications.
  • Troubleshoot and resolve technical issues related to HVAC equipment and installations.
  • Collaborate with sales and engineering teams to develop tailored HVAC solutions for retail clients.
  • Conduct training sessions for staff and customers on HVAC system operation and maintenance.
  • Stay informed about industry trends, new technologies, and regulatory changes affecting HVAC systems.

Skills:

The required skills for this position include strong technical knowledge of HVAC systems, which will be utilized daily to provide accurate solutions to customer inquiries. Excellent communication skills are essential for effectively conveying complex technical information to clients and team members. Problem-solving abilities will be crucial when troubleshooting HVAC issues and developing innovative solutions. Additionally, organizational skills will help manage multiple customer requests and projects simultaneously. Preferred skills, such as familiarity with energy efficiency practices, will enhance the representative's ability to recommend sustainable solutions that align with current industry trends.

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