Service Writer Subaru South Charlotte | Charlotte, NC“Whatever it takes to stand above the rest.” Do you enjoy helping people and have a passion for the automotive industry? Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it’s returned to the customer. What We Offer: * Competitive Pay + Bonus Opportunities * 401(k) Plan with Match * Health, Dental & HSA Options * Holiday Bonus Program * Employee Discounts on service, parts, and vehicles * Paid Training & Career Development * Closed on Sundays * Team-Oriented Culture and hands-on leadership Your Responsibilities: * Greet customers warmly and check them in for service appointments * Accurately document customer concerns and vehicle issues on repair orders * Communicate with technicians to understand diagnosis, timelines, and recommended repairs * Present repair estimates to customers clearly and professionally, answering questions and gaining approvals * Keep customers updated throughout the repair process and notify them of any delays or additional work needed * Coordinate vehicle delivery and ensure satisfaction with completed services * Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders * Help maintain a clean, organized, and welcoming service lane What We’re Looking For: * Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred) * Excellent communication and interpersonal skills * Strong organizational skills with attention to detail * Ability to multi-task in a high-volume environment * Basic mechanical knowledge and interest in the automotive industry * Familiarity with dealership management software (CDK experience a plus) * Valid driver’s license and clean MVR * Positive, team-focused attitude Ready to grow your career with a dealership that puts people first?Apply today and join a high-performing team at Subaru South Charlotte. Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.
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