Job Description

Dealership:L0622 Northeast Finance Center

Title Specialist

Are you detail-oriented and passionate about providing excellent customer service? Hamilton Honda powered by Lithia and Driveway is hiring a Title and Registration Specialist. In this role, you'll coordinate vehicle purchases across all business channels, ensuring all purchase and DMV paperwork is accurate and processed promptly. You'll report to either a Title and Registration Supervisor or an Accounting Supervisor.

Why You'll Love Working With Us:

• Competitive Pay starting between $20-25 depending on experience

• Benefits starting after 30 days.

• Growth Opportunities: Develop your skills and advance your career.

• Supportive Team: Work with a friendly and collaborative team.

• Dynamic Environment: Enjoy a fast-paced and engaging workplace.

Key Responsibilities:

• Document Management: Print, review, and analyze inbound vehicle purchase title and registration documents for accuracy, then upload/submit required paperwork to appropriate government agencies.

• Problem Solving: Research and resolve vehicles without titles that have aged beyond 15 days, primarily for administrative issues and occasionally more complex problems.

• Sales Support: Print, review, and analyze outbound vehicle sale contract paperwork for accuracy, then upload/submit required paperwork to appropriate government agencies.

• Customer Interaction: Work directly with customers to resolve registration/title issues as needed.

• Effective Communication: Develop strategies to diagnose and resolve issues promptly, and communicate effectively with customers via chat, phone, and CRM/email.

• Government Liaison: Work directly with government personnel to resolve registration/title issues as needed.

• Follow-Up: Follow up with personnel on any issues needing correction during purchase or sale.

• Performance Standards: Meet performance standards for accuracy, timeliness, cure rates, and efficiency as established by the company.

• Additional Tasks: Perform additional tasks as needed.

Skills and Qualifications:

• Attention to Detail: Strong attention to detail to ensure accuracy in paperwork.

• Communication Skills: Excellent communication skills for effective customer and team interactions.

• Time Management: Ability to manage time efficiently and prioritize tasks.

• Active Listening: Active listening skills to understand and address customer concerns.

• Critical Thinking: Critical thinking skills to solve problems effectively.

• Adaptability: Ability to quickly adapt to role requirements and work independently.

• Preferred Experience: High school diploma preferred; 2+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork preferred.

Competencies:

• Proactive: Takes action, adapts to change, and does the right thing.

• Self-Motivated: Self-motivated, accountable, results-focused, plans and follows through.

• Continuous Learner: Humble, shares best practices, eager to learn, measures performance, and adapts to improve results.

• Team Player: Thrives on a team, stays positive, and lives our company values.

Hard work is encouraged, rewarded, and recognized. We believe that those who embody our core values and consistently perform at a high level should be given opportunities to lead. Join our candidate network today!

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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