Job Description

Library Assistant

The purpose of the class is to provide basic library services. The class is responsible for assisting patrons with basic questions, general library services, checking out and checking in library materials, issuing library cards, collecting fees and fines, assisting with library projects, and specialized functions including assistance in materials processing. The class works within a general outline of work to be performed; develops work methods and sequences under general supervision.

Essential job functions include:

• Greeting patrons and following good customer service practices.
• Operating library computers for data entry and information retrieval.
• Checking in and checking out library materials for patrons.
• Issuing library cards to patrons.
• Collecting library fees and fines.
• Assisting patrons with renewals and holds on library materials as necessary.
• Checking, cleaning, and re-shelving library materials.
• Exercising good customer service telephone etiquette by answering general library circulation questions for patrons on the phone.
• Practicing patron confidentiality in all transactions.
• Training and assisting Library Pages in shelving books, reading shelves, processing library materials, and other routine library tasks.
• Assisting patrons with general library information (hours of operation, location of programs & meetings, etc.), and locating materials on shelves.
• Performing related tasks such as troubleshooting computer problems, working with vendors, material repair needs, and assisting with library projects as needed.
• May assist in maintaining the library database through copy cataloging, editing and deleting bibliographic and holding records.
• May receive process and maintain all library materials, including books, noneprint periodicals and standing orders.
• May receive and process invoices for library materials as received.
• May perform clerical duties such as compiling and maintaining all files relating to orders for library materials, copying, and the receiving and distribution of mail, supply orders, etc.
• Performs specialized library functions such as programs, when trained and so assigned.
• Copies, transcribes, enters, or posts data or information.
• Speaks or signals to people to convey or exchange information.
• Handles or uses machines or equipment that requires moderate instruction and experience such as scanners, computers, copiers, printers and software programs such as word processing, spreadsheets, databases or custom library applications.
• Guides others, making frequent decisions, affecting the individual, coworkers, library patrons, and others that depend on the service or product.

Minimum requirements include a high school diploma or GED, at least six (6) months of experience in a library or a similar position in customer service in a professional setting, computer literacy, and strong oral and written communication skills. Must be able to work evenings and some Saturdays. Requires a valid State of Florida Driver's License and satisfactory driving record.

Benefits include dental insurance, vision insurance, bereavement leave, and 11 paid holidays.

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